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Orders typically ship 3-5 days after your purchase.

  • On all International orders, aside from the shipping cost, upon receiving shipments it is the customer's responsibility to pay the import and customs duties and fees that are incurred as a result of the shipment.

  • Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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  • RETURNED ITEMS MUST BE FOLDED NEATLY AND RETURNED INSIDE THE PLASTIC BAG IT CAME IN. ITEMS RECEIVED IN POOR CONDITION WILL BE REFUSED AND RETURNED TO YOU.

  • Our return policy lasts 7 days. So you have 7 days from the day you received your order till you can get it back in the mail and email us the tracking number. If more than 7 days have gone by since the time you received your purchase, unfortunately we cannot accept your return.

  • To be eligible for a return, your item must be unused, and free from dirt, dust, hair or any fragrances, and in the same plastic bag and same exact condition that you received it in.

If your return passes our inspection, you may receive an exchange, store credit, or a refund. Please include a note with your return stating your order number, the reason for the return, and please let us know what you would like in return. 

RETURNS FOR OVER SIZED ITEMS: If your order included an Over Sized Item that you wish to return, we reserve the right to deduct the shipping cost paid for shipping that item from your refund or credit. The reason for this is because over sized items are really expensive to ship due to large packaging. 

Additional non-returnable items:

  • Special orders

  • Sale Items

  • Gift Cards

  • Gifted orders

Returns may be shipped to:

Carmen Orford

Attn: Online Returns

7706 Hollywood Blvd #1

Los Angeles, CA, United States

90046

*Please give us heads up after you send your return by emailing shoplauravivian@gmail.com - If possible, please provide a tracking number. 

*If non-returnable items are returned without authorization from our customer service, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.